All treatments require payment in full at time of booking.
An appointment is a time reserved exclusively for you. Should you fail to turn up or cancel with less than 24 hours notice (48 hours notice for Saturday appointments), NO refund will be given.
In cases of genuine emergency please contact me to discuss.
If I require to cancel or move an appointment I will always endeavour to give you 24 hours notice except in the event of illness. You will be offered a replacement appointment time.
Courses & Workshops
These vary according to price & duration, but all require a deposit at time of booking to secure your place. Details of exact payments terms are shown on the relevant course page.
These require payment in full at time of booking. This is due to the fact that accommodation, meals and in some cases 3rd party providers are involved. These packages carry a cancellation charge of 20%.
Deposits are non refundable. Where balance payments are due for courses and workshops, these MUST be paid 14 days prior to commencement of the course or workshop. Failure to comply will put your place in jeopardy, as it could be released to someone on the waiting list.
We operate a strict 14 day cancellation policy. Should you change your mind more than 14 days before your course / workshop starts and wish to cancel, all monies paid (excluding your deposit) will be refunded minus a 10% handling fee (N.B. 20% handling fee for retreat packages). For cancellations made within the 14 day period you will not receive ANY refund. Refunds are usually processed in 7-10 working days.
The courses are fully accredited by the ABT, Association of Beauty Therapists. Upon successful completion of the course you will be able to gain insurance from the ABT.
However if you are insured with any other provider you will need to check with them before commencing the course.
Training Products & Equipment
Full payment is required at time of order. These non-stock items are ordered on demand and are non refundable. Where any item is found to be faulty or damaged it will be replaced free of charge. Your statutory rights are not affected.